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Support

We're here to help with your pool service, the Savvy Swim app, and your account.

Contact us

  • Call or text: (817) 663-7665
  • Email: hi@savvyswim.com
  • Hours: Monday – Friday 8:00 AM – 6:00 PM, Saturday 9:00 AM – 2:00 PM (Central Time). Sunday closed; Swim Club members can call the emergency line.
  • Service area: Dallas, Texas (75238) and North Texas

We reply to emails and messages within one business day.

Using the Savvy Swim app

  • Sign in: open savvyswim.com/app or the Savvy Swim app and enter your email. Leave the password blank to get a one-tap sign-in link by email.
  • Forgot your password: choose "Forgot your password?" on the sign-in screen.
  • Visit reports: after every visit you get an email with photos and water readings, and the same report appears in the app.
  • Payments: see your plan, next charge, and card on the Payment screen. Card payments are processed securely by Stripe.

Problem with a visit?

If your water isn't clear after a visit and it's our mistake, tell us the same day and we come back at no charge under our Clear Water Guarantee (see the terms). Call or text (817) 663-7665.

Cancel or change your plan

Call, text, or email us at least 30 days before your next charge. We confirm every cancellation in writing, and nothing is charged after it takes effect. See Terms, section 4.2 for how plans renew.

Delete your account

In the app, go to Account → Delete my account and confirm. Your sign-in and app data are deleted right away. You can also ask us to do it by email or phone. Deleting your account doesn't cancel an active service plan, so cancel the plan as well if you want service to stop. Payment and tax records are kept only as long as the law requires.

Privacy requests

To see, correct, download, or delete the personal information we hold about you, or to opt out of targeted advertising, email hi@savvyswim.com with the subject "Privacy request", or call (817) 663-7665. We respond within 45 days. Read the full Privacy Policy.

Text messages

Reply STOP to any text from us to stop messages, or HELP for help. Message and data rates may apply.

Accessibility

Having trouble using our website or app? See our Accessibility statement or call us and we'll help you directly.

Free · No obligation

Book your free consultation

Pick a day and time. We'll confirm by phone or email within one business day.

Preferred day

What the free inspection includes

The free inspection is a water test and a system check. You get a full water report (free and total chlorine, pH, alkalinity, cyanuric acid, calcium hardness and salt) and we look over your pump, filter and equipment. It does not include cleaning, and no chemicals are added. Leak detection, and finding or fixing a problem with your pump or filter, is a diagnostic service call with a $95 service fee. We always tell you the fee and get your OK before any paid work starts. Terms, section 4.4.

We never sell or share your information with third parties for marketing.

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Call Savvy Swim

817-663-7665

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