Terms of Service

Effective Date: June 23, 2026

Last Updated: October 7, 2026

Company: Santana & Rivera, doing business as Savvy Swim

Contact: hi@savvyswim.com · (817) 663-7665

1. Acceptance of Terms

By accessing our website (https://savvyswim.com) or utilizing the services provided by Santana & Rivera ("we," "our," or "us"), you ("you" or "Customer") agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

2. Services Provided

Santana & Rivera provides pool cleaning, maintenance, service, and repair. All estimates provided are non-binding and subject to change based on the physical scope of work determined upon on-site inspection, market pricing of materials, and site conditions.

3. SMS Text Messaging Terms (10DLC Program Disclosure)

By opting into our SMS communications via our website form, in-person paper intake form, or by texting us first, you agree to the following terms regarding text messaging. This section is also our messaging program disclosure for carrier and 10DLC compliance.

Program Name / Brand: Savvy Swim (operated by Santana & Rivera).
Program Description / Use Case: Customer Care and Account Notifications. Text messages are used to send service estimates, appointment confirmations and reminders, on-the-way notifications, maintenance updates, quote follow-ups, and customer support replies related to services you requested.
How to Opt In: You opt in by (a) checking the SMS consent box on our website booking/contact form, (b) signing a paper intake form that includes the SMS consent disclosure, or (c) texting us first from your mobile device. Opt-in is never a condition of purchase. Consent is collected from one user at a time and is not transferable.
Message Frequency: Message frequency varies based on your requested services and appointments. You will typically receive messages only in response to your activity (appointments, quotes, service updates).
Costs: Standard message and data rates may apply depending on your cellular provider plan. Santana & Rivera does not charge for the messages themselves.
Opt-Out (STOP): You may opt out of receiving text messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, or QUIT to any message you receive from us. After opting out, you will receive one final confirmation message and no further messages, unless you opt back in.
Help (HELP): If you need assistance, reply HELP to any message and you will receive a message with our contact information, or contact us at hi@savvyswim.com or (817) 663-7665.
Sample Message: "Savvy Swim: Hi Jane, this is a reminder of your pool inspection tomorrow at 10:00 AM. Reply STOP to opt out, HELP for help. Msg & data rates may apply."
Supported Carriers: Messaging is supported on all major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
No Sharing: We will not share, sell, or trade your mobile telephone number or SMS consent data with any third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.
Eligibility: The SMS program is available to U.S. residents who are at least 18 years of age (or the age of majority in their jurisdiction).

4. Estimates, Payment & Cancellation

All estimates are valid for the period stated on the estimate. Payment terms, deposits, and cancellation policies for any scheduled work will be set forth in the written estimate or service agreement provided to you. You agree to pay all amounts due for work performed according to the agreed terms.

4.1 Clear Water Guarantee

If your water is not clear after a service visit and the cause is our workmanship, missed steps, incorrect chemistry, or an error by our technician, we return the same day, at no charge, to correct it. Same-day return is subject to notifying us on the day of the visit; reports made afterward are scheduled for the next available service window.

If the water condition is caused by factors outside our control, landscaping or yard work, heavy debris, storms, construction, pets or heavy bather load, algae blooms following missed or skipped visits, equipment failure, refills, or third-party chemical additions, the return visit is not covered by the guarantee. In those cases we provide one (1) complimentary corrective visit per customer; any additional work is quoted and billed separately at standard rates.

4.2 Recurring Service Plans & Automatic Renewal

Weekly service plans (for example, Swim Club memberships) are billed in advance every 30 days from the service start date, at the price, tax, and term shown in the agreement you approve. If you pay by card, your plan renews automatically and your card on file is charged every 30 days until you cancel. Before you approve, the agreement shows the amount of each charge, how often it recurs, the first charge date, and how to cancel. One-time services and treatments are charged once and never repeat. If you pay by check or cash, payment is due at the start of each 30-day period. We do not add a card processing fee.

How to cancel: call or text (817) 663-7665, email hi@savvyswim.com, or use the Support page, at least 30 days before the next charge, as your agreement provides. We confirm every cancellation in writing, and no charges are made after the effective date of cancellation. You can update or remove your card at any time from the Payment screen in the App.

Price changes: we will give you at least 30 days' written notice before a price change takes effect, and you may cancel before it does. If a card payment fails, we will contact you and may pause service until the balance is paid.

4.3 Your Account

You are responsible for keeping your sign-in details secure and for the accuracy of the information you give us. You may delete your account at any time in the App (Account → Delete my account). Deleting your account does not cancel an active service plan; cancel the plan as described in section 4.2. Our Privacy Policy explains what happens to your information.

4.4 Free Inspection, Consultation & Service Calls

The free inspection (also called a free consultation or walkthrough) is a water test and a system check. It includes a full water report (free and total chlorine, pH, alkalinity, cyanuric acid, calcium hardness and salt) and a visual check of your pump, filter and equipment. It does not include any cleaning, and no chemicals are added during the inspection.

Leak detection, and finding or fixing a problem with your pump or filter, is a diagnostic service call with a $95 service fee. Parts and repairs are quoted separately. We tell you the fee and get your approval before any paid work starts. When you book a free inspection you confirm that you understand these terms.

5. The Savvy Swim App

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Savvy Swim app on devices you own or control, solely to manage your pool service with us, subject to these Terms. The App is licensed, not sold.

If you downloaded the App from Apple's App Store:

These Terms are between you and Santana & Rivera only, not Apple. We, not Apple, are solely responsible for the App and its content.
Your use of the App must also follow the Usage Rules in Apple's Media Services Terms and Conditions.
Apple has no obligation to provide maintenance or support for the App. Contact us for support.
If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the App.
We, not Apple, are responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
If a third party claims the App infringes its intellectual property, we, not Apple, are responsible for the investigation, defense, settlement, and discharge of that claim.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting," and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the App from Google Play, Google's terms also apply to your download, and Google is not responsible for the App.

6. User Conduct

You agree not to misuse our website or services, including by attempting unauthorized access, transmitting malicious code, scraping, or using our messaging program to harass, spam, or send unlawful content. We may suspend or terminate access for any user who violates these Terms.

7. Intellectual Property

All content on the website, including text, graphics, logos, images, and software, is the property of Santana & Rivera or its licensors and is protected by U.S. and international intellectual-property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

8. Disclaimer of Warranties

Our website and the services offered through it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where prohibited by law.

9. Limitation of Liability

In no event shall Santana & Rivera, its directors, employees, contractors, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, lost data, or business interruption, arising from your use of the site, the SMS program, or our services, even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total liability for any claim shall not exceed the amount you paid Santana & Rivera for the services giving rise to the claim.

Nothing in these Terms limits or excludes any liability or consumer right that cannot be limited or excluded under Texas law or other applicable law, including liability for our gross negligence or willful misconduct, or your rights under the Texas Deceptive Trade Practices-Consumer Protection Act.

10. Indemnification

You agree to defend, indemnify, and hold harmless Santana & Rivera and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or misuse of our services.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms or our services shall be resolved in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above, and we will notify you of material changes by email or in the App before they take effect. A change to the price or terms of an existing service plan does not apply to you until the notice period in section 4.2 has passed. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Us

Santana & Rivera (dba Savvy Swim)

Email: hi@savvyswim.com

Phone: (817) 663-7665

Website: https://savvyswim.com