Privacy Policy
Effective Date: June 23, 2026
Last Updated: June 23, 2026
Company: Santana & Rivera, doing business as Savvy Swim ("we," "our," or "us")
Website: https://savvyswim.com
Contact: hi@savagepools.us · (469) 744-0379
1. Introduction
Santana & Rivera is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://savvyswim.com), submit a form, call or text us, or otherwise engage with our services. By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Full name
- Mobile telephone number
- Email address
- Service or property address
- Project details, scheduling preferences, and any notes you submit
- SMS opt-in status, consent date/time, and the IP address or device from which consent was given
We may also collect limited technical information automatically when you visit the site (such as browser type, device, pages visited, and approximate location derived from IP address) for security, analytics, and site-performance purposes.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests for estimates
- Schedule, confirm, and remind you of appointments
- Provide repair, maintenance, contracting, and pool services
- Send you transactional communications (email, phone, and — if you opted in — SMS)
- Provide customer support
- Maintain records of consent, transactions, and communications
- Comply with our legal obligations and enforce our Terms
4. SMS Information Sharing & Data Protection
Santana & Rivera strictly respects your privacy. No mobile information, mobile phone numbers, or SMS opt-in consent data will be shared with any third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors is permitted solely to support and operate the messaging program (for example, our SMS messaging service provider) and only as necessary to deliver the messages you requested. All other categories of personal information may be shared in accordance with this Privacy Policy, but text-messaging originator opt-in data and consent will not be shared with any third parties whatsoever.
SMS opt-in data is strictly used for the fulfillment of requested services, appointment reminders, quote follow-ups, account/service notifications, and direct customer support communications as requested by the user.
5. How We Share Other Information
We may share non-SMS personal information only with:
- Service providers and subcontractors who perform services on our behalf (scheduling, hosting, email delivery, payment processing) under contractual confidentiality obligations
- Law enforcement, regulators, or other parties when required by law, subpoena, or to protect our legal rights
- A successor entity in connection with a merger, acquisition, or sale of assets
We do not sell your personal information.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal, accounting, or reporting obligations, and resolve disputes. SMS consent records are retained for the duration of your relationship with us and for a reasonable period thereafter to demonstrate compliance.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
8. Your Rights & Choices
- SMS opt-out: Reply STOP, CANCEL, UNSUBSCRIBE, or QUIT to any text message from us at any time.
- Email opt-out: Use the unsubscribe link in any email, or contact us.
- Access, correction, deletion: You may request access to, correction of, or deletion of your personal information by emailing hi@savagepools.us.
- Do Not Call: You may request to be added to our internal Do Not Call list.
Residents of California, Virginia, Colorado, and other states with comprehensive privacy laws may have additional rights, including the right to know what personal information we process and the right to opt out of certain processing. To exercise these rights, contact us at hi@savagepools.us.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Cookies & Analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be communicated through the website or by other reasonable means. Your continued use of our website or services after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
Questions about this Privacy Policy or our data practices? Contact:
Santana & Rivera (dba Savvy Swim)
Email: hi@savagepools.us
Phone: (469) 744-0379
Website: https://savvyswim.com